Warranty & Policies

Differences in Ceramic Coatings


Feynlab Ceramic Coatings get stronger as you go up in longevity. For example, the 3 year Ceramic V3 and 5 year Ceramic Ultra V2 have more Ceramic content woven into the Ceramic matrix compared to the 1 year. More Ceramic content is crosslinking with your vehicles paintwork which increases longevity and adds strength which and aids in preventing chemical stains from things like bird poop, tree sap, and bug guts.

Installation Time


  • Full Front PPF takes 1 day to install
  • Ceramic Coating Packages take between 1 and 2 days to complete
  • Vehicles are required to sit inside overnight to cure and will be ready for pick up the next day

Deposits


Once the services are chosen and dates are secured, the booking will be created, and the $300 non-refundable deposit will be emailed for payment. The deposit can be paid online with CC or Debit Card. Once the deposit is paid, your job is fully locked in and good to go. The deposit must be paid within 24 hours of the booking being made. If the deposit is not paid within this time frame, the job will be canceled. The deposit will go towards the final purchase price of the job. Be sure to check your junk folder for the deposit email.

 

Rescheduling & Missed Appointments


We are a low volume shop and therefore we rely on our clients to make their scheduled appointments. If your job needs to be rescheduled, a minimum of 48 hours must be provided. If 48 hours of notice is not given and the appointment is missed, the $300 non-refundable deposit will be forfeited, and the job will be canceled.

If the missed appointment would like to be rescheduled, the job will be required to be paid for in full the same day the rescheduled appointment is created.

Warranty


Prestige Auto Detail NW takes great pride in our work. If you are not 100% satisfied with your service, please contact us and allow us to make it right.
 
We work closely with our partners to ensure that all of our products are backed by their comprehensive warranty. Please view our warranty policies below.

FEYNLAB Ceramic Coatings

 

ProductCover Period
The Original Ceramic1 Year
Ceramic V33 Years
Ceramic Ultra V25 Years
Self Heal Lite5 Years

Section 3 - Limitations of coverage

  1. FEYNLAB INC warranties the coating systems (applicable coatings on applicable vehicles) from naturally occurring environmental damage such as tree sap or oxidation. Bug impacts and bird droppings need to be removed within 24hrs.
  2. FEYNLAB INC warranties that the aesthetics of the coating system on the vehicle will maintain surface gloss to a greater extent than an uncoated surface (Comparatively when maintained and cleaned using the recommendations of FEYNLAB INC).
  3. FEYNLAB INC warranties that the coating systems are compatible with the “Applicable vehicles”, and that the coating systems will not cause damage to the original paintwork of “Applicable vehicles”.

Section 4 - Applicable vehicles

Automotive vehicles from approved automotive manufacturers (see Appendix A) in new or used condition with the original manufacturer (or approved by the original manufacturer) paint.

Section 5 - Coverage terms

The warranty is only valid when applied by a “certified applicator” – an independent business or individual that has no affiliation with FEYNLAB or its brand beyond being an applicator and has been trained by FEYNLAB or their representative, and has the original certificate as proof. The warranty is applicable only for the lifetime of vehicle ownership and is not transferrable when vehicle ownership changes. Once the coating is applied the vehicle needs to be registered on the FEYNLAB website (www.feynlab.com/warranty) within 30 days of the date of application in order for the warranty to activate. The warranty only remains valid if the vehicle is brought in for inspection on a yearly basis within a 30-day period before or after the anniversary of the date of application, at the original certified applicator where the vehicle shall be washed free of charge. The warranty is effective 72 hours after application as to allow for full curing of the coating. The warranty is only valid if all the recommended paint correction has been undertaken by the certified applicator.

Section 6 - Accidental damage

In the event of an accident, proper care must be taken to remove all of the FEYNLAB coating to allow for adhesion of the new paint. The repaired area will need to be recoated in FEYNLAB products by a Certified Applicator, at the expense of the owner or the respective insurance company.

Section 7 - Repainted/repaired vehicles

To re-iterate Section 4, if the paintwork has been repaired to a standard that is not comparable to the standard of the manufacturer, there is a risk that the paintwork may be damaged during the application of FEYNLAB products. If damage were to occur to a repaired vehicle neither FEYNLAB INC, nor the Certified Applicator will assume any liability for the damage incurred.

Section 8 - Exclusions

  1. Where the owner has been deemed to be careless through a lack of maintenance (not following FEYNLAB care guidelines), or when exposing the vehicle to extreme environments
  2. Pre-existing damage
  3. Areas that have not been treated by certified applicators
  4. Retreated areas after a warranty claim
  5. Water spots caused by mineral deposits
  6. Manufacturer defect in paint as evidence by bubbling, delamination, orange peel, or flaking
  7. Collision damage, malicious damage, stone chip damage, scratch damage, force majeure damage, natural disasters or any other damage that has not been stated in the limitations of cover
  8. Loss of time, or use during repair or inspections
  9. Damage that is covered by a manufacturer’s warranty, including any third party warranty. This includes warranties that were acquired after the application of FEYNLAB products
  10. Where a product that is not produced or sold by FEYNLAB INC is applied over FEYNLAB products
  11. If the vehicle had been previously coated with another Ceramic or paint protection product

Section 9 – Adjustments

Feynlab INC may make adjustments to the warranty document from time-to-time, whereby the newest version will be updated on the website.

Section 10 – Claim liability

Claims on the warranty must be made within 30 days of the damage occurring, if a claim is made 30 days after the damage has incurred, the warranty will be void. A fee of $100 is payable to the approved applicator for the inspection of the warranty claim, if the warranty claim is successful the fee will be reimbursed. The claim approval is at the sole discretion of FEYNLAB INC. Repairs will be done at the approved applicator, or another center to be decided by FEYNLAB INC. The maximum liability of FEYNLAB INC on a warranty claim is $1000 or the cost of product whichever is less.

STEK Paint Protection Film

DYNOshield

DYNOshield provides you with a premium top-coated Paint Protection Film (PPF). Our nano-ceramic top coat is bonded to the film at a molecular level providing extreme hydrophobic properties and virtually eliminating the need for waxes and after-market top coatings. DYNOshield also has strong self-healing properties allowing light surface scratches to "heal" back to a smooth and glossy finish. Our proprietary top coat combined with UV-resistant, anti-yellowing adhesives gives DYNOshield unique clarity and performance with extreme puncture resistance. 

DYNOshield Specifications

  • Glossy Finish
  • 8 mils thick
  • Hydrophobic (Advanced water repelling properties)
  • Anti-Contamination (Easy to remove contaminants)
  • Stain Resistant
  • Self-Healing (by heat or hot water)

10 Year Warranty:

DYNOshield paint protection film is warrantied for 10 Years against delamination, yellowing, bubbling and cracking.

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